My Screen Froze During the Test

There are many different reasons why your screen might freeze during the diagnostic test. Here are some common reasons:

1.  Your computer is running low on resources because you have too many apps open.
2.  Your internet is glitchy.
3.  Your OS or browser may not have been updated.

Regardless of the reason, here are the solutions that usually work and your work will not be lost.

1.  Close the tab on your browser and open the website in a new tab.
2.  Try using a different browser (or the privacy mode of the same browser).
3.  If these steps do not resolve the issue, then close unused apps and reboot your computer before logging in again.